Shipping policy

Orders are made to order and fulfilled by our production and shipping partner, Printify. Processing and delivery times vary by product and destination. Any available estimates and shipping costs are shown at checkout.

Once your order ships, we’ll send tracking information when it’s available. Delivery dates are estimates and aren’t guaranteed. Delays caused by carriers, customs, weather, or other circumstances outside our control may occur.

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an address mistake. We may not be able to change the address after an order enters production or ships.

Customers may be responsible for customs duties, import taxes, or other fees charged by their country. These fees aren’t included in the product or shipping price unless stated otherwise.

If your order arrives damaged, defective, or incorrect, contact us at lavandejournals@proton.mewith your order number and clear photos. We’ll review the issue and provide next steps.

For shipping questions or packages that appear lost or delayed, contact us at lavandejournals@proton.me.